Ancon R18

R18 is here! The biggest change is under the hood.
We’ve rebuilt how items on a check are handled in POS, so working with checks is faster and smoother, especially with busy tables and larger orders.
This is one of the biggest changes we’ve made to POS in a long time. If anything works differently than you’re used to, let our support team know and we’ll look into it right away. You also get a new order history in Backoffice, the option to block out-of-stock products, custom receipt text and a long list of fixes.

New features

New order history

• Choose which columns to show in the order history in Backoffice

• Refunds and partial refunds are now shown in order history

Block out-of-stock products in POS

• New outlet setting under Inventory Behaviour that controls how POS handles products with zero stock

• Out-of-stock products can be blocked from sale in POS

• Out-of-stock variants in a multi-product are greyed out

Additional receipt info

• New receipt settings in Backoffice

• Add your own text to printed receipts

Group order link

• Improved ticketing for group orders

Guided product view

• Add-on groups move to the next step automatically, so ordering takes fewer taps

Gift cards online

• Improvements to buying gift cards online

Improvements

• POS: New “Table map on mobile” setting under POS settings → Look & Feel

• POS: More reliable kitchen ticket printing

• POS: Faster and smoother check handling

• Public API: New webhook for order updates

• Backoffice: Country is now available on all companies, UK and Danish phone numbers are supported, and the Create Company view is updated

Bug fixes

Payments

• Some card payments could not be refunded

• Buying a gift card on the card terminal could fail

• A card payment could show as failed in POS even though it went through

• An error showed when a card payment was cancelled before it started

• A refund receipt was sometimes printed even when the card refund failed

• A check could stay locked after a cancelled card payment

• Pay-n-Go could charge twice

• Pay-n-Go: only admins could remove items on partially paid checks, and checks could get stuck afterwards

• iCoupon payments did not work on some POS setups

• Some Microdeb gift card payments failed

• Wallet top-ups briefly showed a payment error before the payment went through

POS

• A changed price was reset during payment when “Force order format before payment” was enabled

• The refund screen kept loading when “Ask to give receipt” was enabled

• Merging checks could fail when stock was low

Kitchen tickets and KDS

• Pre-order tickets were not printed if POS was idle or closed when the order came in

• Tickets could keep re-printing for up to 30 minutes

• No ticket was printed for products in a multi-product when the multi-product had no ticket destination

• A kitchen ticket was sometimes not printed for table orders

• KDS tickets could be delayed by up to about 30 minutes

• KDS did not pick up missed tickets after losing its connection

• KDS kept logging out with “Unlinked by another device”

Ancon Order (online ordering)

• Menu and settings changes did not show until the guest started a new session

• Checkout could get stuck before payment

• Included ingredients showed “kr” instead of the outlet’s currency

Express

• On Elo Android devices, the on-screen keyboard could pop up during wallet scanning and stop the card or QR code from being read

Backoffice and integrations

• Tips on the Z-report were booked to the wrong account when tips were shown separately from the payment method

• Fortnox Z-report sync could be delayed by hours or days

• Outlet selection for gift cards could not be saved

• Price presets in currencies other than SEK were shown as SEK

• The Save button was hidden under Marketing → Wallets

• In white-label apps, the country code went back to Sweden after selecting United Kingdom