Our first major release after the summer also concludes Release 17 and prepares the platform for this autumn's R18 release.

R17.5 primarily contains bug fixes and improvements.

New features

• No major new features in this release

Bug fixes

Refunds

• Fixed an issue where refunds were completed but receipts were not printed when correction tickets were enabled

• Fixed an issue where the PSP could send a refund after an already completed reversal/cancel, potentially resulting in an incorrect negative balance

• Fixed an issue where certain card refunds were sent to the original terminal instead of the terminal where the refund was initiated

• Improved handling of partial refunds

POS & tickets

• Fixed an issue where a correction ticket was not created when reducing the quantity of already ticketed products

• Fixed an issue where ticket printing could become stuck in repeated print attempts

• Fixed an issue where KDS did not print a ticket when all products were marked as completed

Ancon Order

• Fixed an issue where the cart could retain an outdated Advanced Pricing price if checkout was completed at a later time

• Fixed an issue where the preorder requirement could be bypassed when a restaurant was closed

Pay-N-Go

• Fixed a permissions issue when removing products from partially paid checks

• Fixed an issue where partially paid checks could become stuck after products were removed

Admin & Backoffice

• Fixed several issues affecting Custom Menus

• Fixed validation issues related to invalid email addresses

API, integrations & reporting

• Fixed an issue where cancelled Deliverect orders did not create the correct refund or order correction and could incorrectly be included in X/Z reports

• Fixed discrepancies in how certain refunds and buybacks were represented in Z-report summaries

• Improved stability of internal background jobs

Improvements

• Improved the company registration flow for UK companies (applies to restaurants in UK)

• Improved stability of payment and refund flows

New Features & Improvements

Pay with Tap to Pay from Split Bill View

It is now possible to use Tap to Pay directly from the split bill view, providing a faster and more seamless payment experience.

Table Number Prompt for Table Ordering

For table ordering through web and mobile apps, guests are now prompted to enter a table number during checkout if no table has already been selected. This helps simplify the ordering process for guests.

Bug Fixes

Improved Scanning of Weight- and Price-Based EAN13 Products

Fixed an issue where certain EAN13 products with embedded pricing could not be scanned correctly in the POS when native modules were enabled.

Norwegian Return Receipt Compliance

Corrected the naming of return receipts in Norway to ensure proper regulatory compliance and handling.

Correct Language Display for Product Information

Fixed an issue where some product descriptions could initially appear in English even when Swedish was configured as the default language.

Improved Course Handling

Resolved an issue where products were not automatically assigned to the correct course in certain situations.

Translation Updates in Express

Product information and translations are now updated correctly in Express when product details or language settings are changed.

Dynamic Pricing Corrections

Fixed an issue where previously applied pricing configurations could, in some cases, affect later checkout flows and order totals.

Improved Handling of Deliverect Cancellations

Enhanced the handling of cancelled orders originating from Deliverect channels to ensure correct order status management and reporting.

Ancon R17.1 is a follow-up release to R17, focused on improving stability, refining workflows, and introducing several new capabilities across the platform. This release includes a broad range of bug fixes designed to improve the daily experience for both staff and guests.

Bug Fixes

R17.1 includes a large number of fixes across the platform. Highlights include improvements within:

Point of Sale (POS)

• Improved handling of permissions and item management.

• Resolved issues related to payment cancellations and order workflows.

• Fixed scenarios where table and order states were not updated correctly across devices.

• Improved handling of tips and custom payment methods.

• Corrected issues affecting pricing presets and order formats.

• Addressed several issues related to mobile workflows and native functionality.

Kitchen Display System (KDS)

• Improved synchronization between multiple kitchen displays.

• Resolved issues where order statuses were not progressing correctly through kitchen workflows.

Administration & Back Office

• Fixed issues affecting discount configuration and validation.

• Improved handling of product availability settings.

• Corrected invoice management behaviour in specific scenarios.

• Fixed issues affecting product configuration and price updates.

• Fixed issues with delivery zones.

Reporting & Analytics

• Improved stability and reliability in reporting views.

• Addressed issues that could cause failures when loading outlet overview information.

Integrations & Public APIs

• Improved reliability of refund notifications and webhooks.

• Corrected filtering behaviour in public API endpoints.

• Ensured product information is exposed consistently to connected systems.

• Improved resilience of background integration processes.

Guest Experience

• Improved Pay N Go handling for cancelled and failed payments.

• Resolved issues affecting order visibility after payment completion.

• Improved voucher-related performance and reliability.

R17.0.1 is a follow-up release to R17 focused on activating Multilanguage support across the platform, together with a collection of stability improvements, bug fixes, and smaller enhancements identified after the initial rollout.

Improvements & New Functionality

• Activation of Multilanguage support introduced in R17.

• Improved support for multilingual names and descriptions across multiple parts of the platform.

• Updates related to language handling in POS, Express, KDS, and online ordering.

Stability & Bug Fixes

• Improved stability in CORE and integration flows.

• Fixed several UI-related issues in POS and Express.

• Improved synchronization between multiple POS devices.

• Resolved issues related to terminal communication and payment flows.

• Fixed an issue where PDF/SIE files were not correctly attached to automatic report emails.

• Various minor improvements and stability updates.

The Ancon R17 release, originally planned for Monday, May 4th, has been postponed to Wednesday, May 6th.

This decision was made after our quality assurance identified a few items late in the process that require adjustments before release.

We prioritize stability and quality, and are taking this additional time to ensure the best possible delivery.

New features

• Rollout of HubSpot integration

• Ancon Order Web glow-up - Phase 1

• Fixed ticket sequence

Bug fixes

Payments & checkout

• Fixed issue where payments approved via Adyen were not properly registered in the system

• Fixed incorrect checkout states where declined payments could still appear as successful to the customer

• Fixed timeout issues when communicating with payment terminals

• Fixed duplicate check creation and incorrect amounts sent to terminals in edge-case flows

POS & receipts

• Restored missing search bar in POS

• Fixed issue where receipt quantity was not shown when selling a single item

• Fixed delayed order tickets in KDS caused by messaging issues

Admin & Backoffice

• Fixed issue where users with correct permissions could not manage companies

• Fixed issues with product image uploads:

  • Images appearing black at certain resolutions

  • Upload failures when using “Fit to Screen”

• Fixed phone number validation errors for certain country codes

Guest & wallet

• Fixed issue where customers could see an outdated wallet instead of the correct one in multi-tenant scenarios

API & integrations

• Fixed Public API error when creating checkouts with pricing presets

Improvements

• Improved overall payment reliability and handling of external responses (including Adyen)

• Improved stability in kitchen order flow to prevent delays in ticket delivery

• Added support for displaying each custom payment method individually

Minor follow-up update including a few bug fixes and improved handling of flexible VAT rates.

Improvements

Improved Public API stability
Enhancements have been made to certain Public API endpoints related to check handling (delete and move check) to improve stability and reliability.

Flexible VAT setting moved
The setting for Flexible VAT Rates has been moved to Backoffice (tenant settings), making it more accessible and easier to manage.

Bug Fixes

POS – Check view interaction
Fixed an issue where product variants such as bottle/glass could not be added or removed by tapping directly on them in the check view.

Incorrect VAT distribution with Deliverect integration
Fixed an issue where the combination of Flexible VAT Rates and Deliverect integration could cause incorrect VAT distribution in Z reports and SIE files.

Monday’s update includes bug fixes and the activation of flexible VAT rates for Swedish outlets. This means that products in Sweden can now be sold with different VAT rates depending on order type (Eat-in & Takeaway).

New Features

Flexible VAT for Swedish outlets

Flexible VAT handling is now enabled for Swedish outlets, allowing different VAT rates based on order type.

Read more about how to activate the feature here.

Improvements & Bug Fixes

Account & User Management

• Fixed an issue where registration could show the error "Customer email is already in use" for company users

• Resolved duplicate companies being displayed to users

• Fixed an issue where backoffice changes were not always reflected correctly

• Resolved inconsistencies related to case sensitivity when creating accounts

• Restored the ability to edit company member user information

• Fixed an issue where verification emails were not sent correctly

• Improved the user invitation flow, including phone number requirements and edge-case lock situations

Orders & Payments

• Ensured that pre-orders cannot be completed without a valid payment

• Added validation for price changes in pre-orders

• Fixed an issue where refunds failed when invoices were locked

• Fixed an issue where “ASAP” was incorrectly shown on receipts without a defined service time

POS & Express

• Fixed multiple crashes (Unhandled Exceptions) in POS and Admin

• Resolved issues with currency handling in certain views

• Improved behavior for payment methods linked to guest functionality

• Fixed UI issues on Android devices, including layout and button accessibility

• Improved handling of user switching and unlinking guests

Admin & Backoffice

• Fixed display issues in order details (e.g., incorrect totals)

• Resolved issues in forecast and settings views

• Improved stability in handling add-ons and pre-orders